Transformational next generation approach for 2023
Ringing out the old and bringing in the new has always been the traditional transition and aspiration as we enter a New Year - and 2023 is certainly no exception for Amberstone Security.
The only difference for the specialist intelligent solutions provider is that the New Year has only served as an accelerant for many transformational changes the business had put in place in the previous 12 months after striking a major private sector investment deal with The Argenbright Group, a billion-dollar frontline services specialist organisation looking to expand its UK and European influence and operations.
Jason Trigg, the previous managing director of Amberstone Security and now the CEO of Argenbright Europe, has already set out his stall in terms of investment strategies to combat the current challenges facing the retail security industry, not least the pursuit of best practice and greater integration of technology and human resources.
At the beginning of January Amberstone announced the appointment of Jo Day, an experienced LP professional with a talent for team building as the new Director of People, Experience and Talent to drive transformation in recruitment of the right people.
“We are all about driving that transformational agenda and that starts with recruitment and retention and making sure we have the right talent that reflects diversity and inclusion across the business,” said Jason.
This wider approach also includes the integration of some of Amberstone’s existing sub-contract network as part of the Argenbright family to help build consistency of delivery, particularly as the business diversifies its offering into other key sectors, including the protection of critical infrastructure which requires the highest level of support as well as technological innovation.
“We have also acquired a brand-new remote monitoring ARC which will integrate the latest in smart, next generation technology which is aimed at the best service delivery.
“We are developing a new security eco-system approach which optimises technology and physical security in a world facing tremendous challenges, including labour shortages. We are investing in next-level risk modelling that is customer facing and drives synergies so that we can offer higher wages to secure better quality people.
“It’s also about making the technology work better by using AI and business intelligence as well as integrating other solutions rather than the silo approach that the industry has to deal with today. This approach will make the best use of crime and demographic data and bring it all together, but most importantly taking the customer on that solutions-led journey with you.
“This year will be all about looking at a new security architecture that is more agile and makes the best use of people and data-driven technology that creates faster and better ways of working.
“We are moving from descriptive analytics – the benefit of hindsight – to proactive and predictive analytics and then beyond to prescriptive analytics, the foresight to see how we can change and prevent what will happen.
“Retailers recognise that businesses cannot operate in silos. They have started to target harden their store estates, their online offering and their distribution networks. They are also better at collaborating to reduce their risks through greater intelligence. Security operations centres (SOCs) form part of that centralised data solution which can be further enhanced with the use of AI and business intelligence.
“It is all good news for existing Amberstone customers as we will be able to invest more in our ongoing collaborative and intelligence-led partnerships with them and it’s also great news for our new business partners as we move forward.”
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